L3 Support

Job Description

Company profile:
We are a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, team work, and giving back.

Division:
Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the Firm’ software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of our employees. Application and end user services are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database services.

Team Profile:
The Environments-on-Demand support team is part of the Enterprise Computing organization at our Company. It is a growing team focused on operational support of an infrastructure-as-code platform as well as tools for users to manage their applications deployed to our private cloud.

Job Description:
The successful candidate will be involved in the day-to-day handling of incidents, escalations, change management, and problem management. This includes technical troubleshooting of infrastructure and user incidents, task automation, application deployments, and server administration. The individual will also collaborate with other team members on testing and certification of software deployed to the supported platforms. The position is for an L3 support role at the associate level.

QUALIFICATIONS:
Required Skills:
– At least 5 years of relevant experience.
– Experience in enterprise-level hosting environments.
– Knowledge of server infrastructure, virtualization, and cloud computing practices.
– Experience with maintaining high-availability production systems.
– Solid understanding of internet and networking protocols, including TCP/IP and HTTP/HTTPS.
– Ability to handle outage/incident situations.
– Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage handling, management, and resolution.
– Ability to communicate effectively (both in writing and orally) with various user groups, e.g. developers and engineers, as well as remote team members.

Desired Skills:
– Competence in at least one major programming language or platform, for example Python, Powershell, C#, or Perl.
– Experience in developing monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts.
– Experience working with relational databases (Sybase, DB2, MSSQL..).
– Experienced or knowledgeable in Agile and DevOps practices.
– Knowledge or experience working within an agile framework.
– Prior experience working in financial services industry.