Business Operations Manager
Job Description
Experience : 12+ years
Our Global Technology Infrastructure Group (GTI) is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
The Network Product Line provides connectivity for clients across the firm as well as the millions of customers. These days many types of devices are network connected, from the typical servers and desktops to light bulbs and temperature sensors. It is our group’s responsibility to ensure that all such people and devices connect together smoothly, enabling the transport and sharing of data. Various products are using in the Network Product Line, which is responsible for the architecture, design, plan, build, deployment and operations of Client’s worldwide communications network. Together, the Network Product Line team ensures excellence across our secure global network connecting our global corporate sites, thousands of banking centers, external digital customers, strategic datacenters, public cloud and business partners together.
As the head of the Strategy & Business Services (SBS) team, you will help shape our Product Line’s long-term direction, develop and drive measures that realize core objectives, and push the operational excellence agenda. This includes assessing organizational performance, designing cross-product area capabilities, establishing measurable goals, and implementing processes that improve effectiveness and outcomes. You will have an opportunity to identify and execute high-impact change – both deep within product areas as well as more broadly across the organization, including culture, team effectiveness, change management, product transformation, organizational design and technical excellence.
You will find an environment supportive of experimentation and innovation – this team is expected to bring new ways of working to the organization. Successful candidates will have a strong ability to both ideate opportunities and solutions, plus bring them to life through passionate, effective execution.
Key Responsibilities Include:
* Span the range of transformation, operating model, business operations, governance, communication and marketing, talent development, and culture.
* Design and execute broad-reaching transformational initiatives.
* Build a culture that creates alignment and promotes collaboration amongst disparate groups.
* Generate “buzz” in the organization around the work we do and the value we bring.
* Define and execute an agenda that puts our people first.
* Champion a mindset of respect, empowered employees and growth.
* Understand and improve business operations rigor and discipline for a large-scale technology organization.
* Foster continuous improvement thinking, equipping the organization with processes and tools to make it a reality.
* Influence and partner at all levels to focus the organization on strengthening future-focused capabilities.
* Leverage data to understand current team and organization-level performance.
Skills Criteria:
* Excellent interpersonal and relationship building skills, with the ability to establish trust and credibility.
* Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven.
* Creative problem solver, capable of developing innovative and differentiated solutions.
* Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks.
* Must be able to communicate well with individuals and teams, internally and externally, at all levels.
* Assertive and a voice of reason and authority; make tough calls as required.
* Attitude of empowerment, leading both individuals and teams to self-organization.
* Lifelong learner continually growing your craft, learning new tools and techniques to make a difference.
* Good understanding of lean/agile product development lifecycle.
* Fortitude to persevere when confronted with difficult challenges – knock down blockers.
Experience:
* Credible experience, set in the context of global teams undergoing rapid transformation.
* Extensive experience managing complex delivery across multiple workstreams and varying timelines / priorities.
* Proven ability to navigate via successful internal partnerships with other organizations – with the ability to influence people at all levels across a broad variety of job functions.
* Excellent skills – of programs, projects, teams and employees – with demonstrated track record for attracting and retaining top talent.
* Structured thinker, effective communicator with excellent written communication skills.
* Ability to crisply articulate * complex tough messages to senior audiences with poise and confidence.
* Demonstrated background of engaging on diversity and inclusion.
