Program Manager
Job Description
Level 5
Job Description:
Parametric provides Investment Professionals a variety of digital tools for portfolio modeling, client reporting and client service and is looking to rapidly cover and enhance all aspects of customer engagement through our digital platform. Our next phase of digital transformation will meet strategic objectives to create a great client experience, improve operational efficiency, and align with Parametric’s multi-asset product offerings and differentiated capabilities in portfolio customization, tax-management, and socially responsible investing. The ultimate goal is to create a rich and seamless client experience where prospective and current clients have access to relevant and targeted marketing content, dynamic portfolio construction tools for multi-asset portfolios, timely and comprehensive online client reports, and to service client needs through online services.
As Program Manager – Digital Transformation, you will bring engineering, user experience design, and best-of-breed technologies together and play a critical role in leading our product through needs analysis, iterative implementation of solutions, and measuring impact of those solutions as we deliver on our ambitious vision. This role is highly cross-functional and will require a strategic thinker comfortable with ensuring cross-departmental alignment; building tools, processes and capacity to achieve the organization’s goals. The position will report to a Principal Program Manager, Project Management Office but will be closely partnered with the IT Managing Director of Digital and Development Services as well as multiple stakeholders in the Parametric Product Management organization.
ABOUT YOU
• You can affect change at Parametric.
• You want to be a key part of enhancing customer engagement and digital transformation at Parametric.
• You are highly organized and accountable and can lead others through projects and strategic deliveries.
• You are interested in high-velocity software delivery with quality and customer experience in mind.
• You seek a collaborative relationship with your business partners and multiple IT delivery teams.
• You are an active learner, open-minded and innovative.
Primary Responsibilities
• Collaborate with Product, Strategy, Research, Sales, Marketing and Operations stakeholders to build a comprehensive roadmap for Parametric’s Digital Platform and Client Experience
• Partner with Managing Director to provide Digital program, roadmap, and implementation plans and tracking
• Integrate with Digital Technology Team to design, implement, and deliver portfolio of applications and services to enhance the Client Experience
• Collaborate with customers and/or industry partners on custom system integrations to realize B2C and/or B2B opportunities
• Manage implementation activities for concurrent work-streams
• Translate business use cases into functional specifications and work with team leads on work-breakdown
• Develop and track KPIs and project success metrics
• Ensure consistency with and application of PMO standards, processes, and controls throughout the Digital program
• There are no direct reports, but you will guide different technology teams and act as a mentor for junior PMO resources
Job Requirements
• Bachelor’s degree required, Master’s degree preferred
• 7+ years of Business Analysis, Project/Program Management experience required, with proven ability to manage multiple related and concurrent workstreams
• PMP, PgMP, PMI-ACP and/or CSM certification strongly preferred
• Asset Management and/or Digital platform domain expertise with experience managing software delivery of client facing applications is highly preferred
• Proven ability as liaison between technical teams and business visionaries – not a “go between” but rather facilitator and someone who can capture the vision from both points of view into a cohesive roadmap and implementation plan
• Proven ability to write well-formed, clear documentation and hold presentations for large groups
• Excellent communication and presentation skills
• Absolute passion for enhancing the client experience through technology
• Experience with Agile/Kanban Software Development
