IT Lead
Job Description
Job Description:
The Manager IT Site Lead and BRM, Madison, North America (NA) Biologics Durg Substance, reporting to the Head of IT, Global BIO is accountable for the overall IT business relationship management and local IT enablement for the site, primarily located in Madison, WI. This position will be responsible for the site IT strategy in coordination with the Global standards and Biologics business unit specific solutions. Will partner with site functional business leaders to ensure IT is delivering expected appropriate service levels to support the operations of the site and is planning a roadmap for site digital maturity. This individual will be a member of site leadership team with the goal to continuously assess, plan, and improve operational performance and compliance with IT solutions and services.
• Work with Site Leadership Team to understand strategy and business challenges to proactively recommend IT solutions.
• Develop and deliver the site IT Strategy & Roadmap in coordination with the overall IT Strategy.
• Work with business and IT leaders to deliver strategic initiatives requiring IT solutions.
• Partner with the Business Functional Leaders, Local IT & Global IT teams to deliver key programs and projects for the site, such as ERP, LIMS, MES, and Business/Manufacturing Intelligence to realize the business cases.
• Work with Operational Technologies (Lab systems and Automation team) for project priority, standards, and support responsibilities.
• Ensure projects are planned and tracked (budget, resources, schedule); risks are identified and mitigated.
• Manage the annual site IT budget plan and monthly forecast.
• Determine local IT site team needs, build and develop IT team’ talents.
• Ensure Service Level Agreements (SLAs) for IT services with the site are in alignment with IT Central standards.
• Measure and improve site Customer Satisfaction with IT services.
• Review SLA metrics regularly and drive service level improvements both locally and from central IT services.
• Foster a culture of continuous improvement with the site to align IT capabilities to business performance and compliance objectives.
• Ensure site solutions are following cGMPs and SOX requirements, partnering with IT Computer Systems Validation team.
• Support any site system audits (Board of Health, Customer, Financial) as required.
• Communicate and translate requirements effectively between business areas and the IT team.
• At least 6 years of relevant and progressive experience driving global business process improvement and systems implementations and leading projects from design, development to implementation of IT solutions; with proven experience in the operation and analysis of database, hardware, software, and standards, as well as data retrieval methodologies.
• Experience in biotech, pharma or life sciences manufacturing and lab with an understanding of what is required in a Good Manufacturing Process (GMP) environment.
• Experience with ERP systems implementation for a manufacturing environment across supply chain processes.
• Experience with manufacturing and laboratory systems in a pharmaceutical environment.
• Demonstrated leadership of IT project management, analytical, strategic, problem-solving experience; displaying an ability to work effectively within complex decision making and organizational structures.
• Strong business acumen and judgment, with the ability to think strategically about business issues and accurately assess key business metrics and situations from a “general manager’s” point of view; including solid knowledge of statistical methods and benchmarking techniques with the ability to identify performance metrics that accurately reflect the state of a given process and/or business.
