ServiceNow Automation Engineer
Job Description
Work on ServiceNow workflow to automates IT operations and streamlines them with common updates. This will be primarily to enhance the productivity through advancements in the NAS, and Object Storage provisioning lifecycle. This automation is for on prem solution, but may expand to Google Cloud Offering.
The Automation Workflow Engineer would need to have at least 6+ years of experience. This Candidate will research, document and develop key technologies focused on advanced process automation using service now workflow based techniques and technologies through integration of target COTS and Open Source technologies to build innovative solutions for automating the on-boarding of Storage Provisioning.
The Automation Workflow Engineer is expected to work with the various selected technologies and will define and develop a workflow-based automation engine that processes automation workflows using decision logic and programmatic interfaces available within these technologies. The individual will be recognized as a technical expert in this discipline and must be capable of demonstrating leadership in the definition and development of the varying solutions that will be required to create the automation ecosystem. Finally, the selected candidate must show a willingness to share technical knowledge and mentor others in the performance of this role.
The Automation Workflow Engineer has subject expertise and works under the direction of and for the Global Storage Team in collaboration with Service Now Operation team, and/or relevant third party storage vendors. This individual is assigned task, activities and responsibilities equivalent to their professional maturity level and is expected to work independently, and as well as collaboratively, in the performance of this role.
The Automation Workflow Engineer will lead all efforts to identify the optimal definition of the workflow-based automation engine and automation processes along with the integration of the target technologies by working all issue resolutions, uncovered or discovered during the execution of their assigned work efforts, with the appropriate supplier vendor and/or the internal/external stakeholders.
The Automation Workflow Engineer researches, determines and selects key technologies identified for the automation ecosystem. This responsibility will affect the timely outcome and usefulness of the automation ecosystem.
Other Qualifications:
– Excellent technical and scientific writing skills.
– Highly skilled in creating technical diagrams, charts and visual presentations.
– Ability to articulate complex details in an organized, comprehensible manner.
Education and Experience:
– BS/MS in Computer Science or Information Technology, MS preferred.
– Minimum of 8 years of proven, demonstrable work history of developing automation technologies.
