Windows Engineer

Job Description

To manage and maintain all components of our Windows environments to ensure maximum uptime. Infrastructure team member whose responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all virtual and physical servers. Including kernel and OS level configurations to insure optimal performance for our environment. The person will also document and troubleshoot problem areas including Windows/ AD/Exchange/VMWare/Citrix in a timely and accurate fashion and provide end-user assistance where required.
• Manage Microsoft Windows systems for all environments, including but not limited to Production, Lab, Test and UAT
• Extensive experience with ITIL based IT Service Management procedures (ServiceNow preferred platform)
• Experience with O365 and Microsoft Exchange, Microsoft Teams
• Strong scripting in PowerShell to administer systems, automation and for reporting.
• Monitoring of all systems/processes running within the Windows environment.
• Be able to provide recommendations to enhance current environment.
• Experience with SCCM and Windows patching processes
• Expertise with VMware Horizon, Citrix XenApp.
• Responding to issues involving systems managed by the OS Team.
• Evaluating and implementing new software and OS configurations.
• Receive and respond to incoming calls and/or e-mails regarding all infrastructure problems.
• Participate in on-call rotation
• Assist and coordinate projects initiated by other IT Dept. /Business Units.
• Work with Network and Security Teams to resolve servers/infrastructure issues
• Accurately document instances of infrastructure server component failure, repair, installation, and removal.
• Manage the lifecycle of Windows systems
• Be able to communicate effectively to both technical and non-technical teams.

Requirements:
• Minimum of 5 years of technical experience (Financial industry preferred).
• The ability to figure out solutions to problems via standard and non-standard methods.
• PowerShell scripting to be able to create and perform job functions
• Organized and methodical troubleshooting skills.
• Strong written and oral communication skills.
• Hands-on system troubleshooting experience.
• Experience working in a team-oriented, collaborative environment