ITAM Product Owner

Job Description

Level 5

Years of experience : 10+ years of experience

We are seeking an IT Asset Management (ITAM) Product Owner who will be responsible for defining, maintaining and executing strategic roadmaps for the ITAM Lifecycle products and capabilities within the Company technology environment. The responsibilities include but are not limited to planning, designing processes, implementation, communication, adoption execution and continual improvement of ITAM lifecycle and related processes. This product owner will apply deep industry knowledge and proven expertise in ITAM implementations and improvements to ensure successful product adoption using agile methodologies. It is a high-visibility position, with regular engagement with leadership team and Senior Management.

Core responsibilities:
● Build an ITAM platform roadmap for effective management of SW & HW assets – a platform and process to support cradle to grave asset management process (including proper disposal)
● Establish and own roadmap, define releases, manage priorities for build and release as part of the Demand lifecycle for Technology Product lifecycle, IT Asset (Hardware / Software) management, License and Obsolescence management.
● Prioritizes and leads grooming of the product backlog, serving as the voice of the customers and ensuring prioritization based on business value. Accountable for the creation and the integrity of the product backlog.
● Groom and prioritize the ITAM product backlog, including selection of automation opportunities based on ROI
● Translate product vision and strategy into epics, stories and acceptance criteria with the support of product business analysts
● Work closely with the scrum Master(s) and development team(s), to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.
● Engage the vendor for problem solving future product enhancements and complex design evaluation
● Drive continuous integration and delivery, automation gains, and reduced release cycle times
● Track and report progress of the ITAM product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations
● Liaise between business and technical chapters to ensure a mutual understanding of processes and application, product lifecycle / roadmap and have a clear view of business needs/value creation.
● Liaise between the Business and the delivery functions to ensure that these technical requirements are solutionized and implemented.
● Ensure control requirements from regulatory / security / data privacy perspective is upheld with highest standards
● Act as a SME for ServiceNow ITOM (Product lifecycle /HAM / SAM / APM) product suite and Foundation data management and its integrations
● Manage the onboarding journey for the Service owners to Product and Asset lifecycle ensuring the adoption of the tool by various stakeholders

Qualifications:
● Bachelor’s degree required, preferably in engineering, mathematics, computer science)
● 15+ years of IT Asset Management industry experience, preferably with 5 years experience in designing/managing ServiceNow ITAM/ITOM products including IT asset and configuration management, solution and implementation
● 5+ years of IT product management experience
● 5+ years in IT, with proven experience in IT Services Management/ IT Project & BAU management.
● Knowledge of ITIL (Incident, Problem, Change mgt, etc)
● Capacity to manage stakeholders across different levels in complex Business & IT environments.
● Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
● Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
● Proficiency with cloud, on prem and end user IT asset management practices and procedures
● Service management concepts and ITIL standards with hands-on experience in the design, build test and implementation w/ ServiceNow ITAM enterprise solutions (SAMPro and HAMPro)
● Ability to influence across all organizational levels, particularly senior management
● ServiceNow Fundamentals, CSDM 4.0 , ITSM/ITOM certifications (preferred)
● Understanding of the IT Asset Management Controls, Standards and Processes and lineage amongst Product Asset and Config Item. Understanding of the key stakeholder requirements from IT Asset HAM/SAM, Configuration mgmt., Product lifecycle mgmt., License mgmt. and Obsolescence mgmt.
● Extensive change and product management experience, ideally gained in the financial industry.
● Deep knowledge of industry best practice frameworks on software and hardware asset management processes and procedures.