Platform Area Technology Leader

Job Description

Platform Area Technology Leader (PATL) for Conversational Platforms

Looking for someone:
– who can lead people and projects with multiple resources
– very well spoken and excellent communicator
– with experience with running Conversational Platforms/Systems from both a Program and a Development perspective using confluence, jira, and other standard toolsets
– who has owned design authority and either directly did, or managed the implementation of LivePerson, Sprinklr, Virtual Agents & Chatbots, and Event Driven API/Webhook Workflows
– with advanced level experience using GCP & AWS in general, EKS, Lambdas, Session Management, Postman, programmed in Python, JavaScript, and understand WebDev
– with exposure on all sync/async conversational channels such as Email, SMS, RCS, ABC, X (Twitter), YouTube, GBM (Google), WeChat, WhatsAppp, Social, Web, AppChat
– with leadership or architecture roles in Enterprise IT
– understand KPIs and business drivers within Customer Care / Contact Centers
– who understands SLDC, Agile, SAF, and product delivery life cycles
– who can oversee successful requirement, discovery, and fact-finding workshops/events
– who has a good understanding of session management, interop testing, and databases/datastores
– who can work with both product owners, developers, and business leaders
– with experience developing exec readouts & dashboards
– with more than basic understanding of AI/ML & Gen AI
– with more than basic understanding of BotPress, CCAI, Lex, and Cisco Webex IMI

Platform Technology Lead (PTL) for Conversational Platforms:
– who can perform multiple activities with multiple contractors
– with experience implementing using confluence, jira, and other standard toolsets
– who has designed or managed the implementation of LivePerson, Sprinklr, Virtual Agents & Chatbots, and Event Driven API/Webhook Workflows
– with experience using GCP & AWS in general, EKS, Lambdas, Session Management, Postman, programmed in Python, JavaScript, and understand WebDev
– with exposure on all sync/async conversational channels such as Email, SMS, RCS, ABC, X (Twitter), YouTube, GBM (Google), WeChat, WhatsAppp, Social, Web, AppChat
– with architecture experience in an Enterprise IT
– understand KPIs and business drivers within Customer Care / Contact Centers
– who understands SLDC, Agile, SAF, and product delivery life cycles
– who can run requirement gathering, discovery, and map business requirements to technical needs
– who has a good understanding of session management, interop testing, and databases/datastores
– who can work with both product owners, developers, and business leaders
– with experience developing supporting innovation and brainstorming ideation
– with advanced understanding of AI/ML & Gen AI
– with documented experience with CCAI or Lex and Cisco Webex IMI