RPA Production Support
Job Description
Essential Job Functions:
• Monitor and manage Bots and automated processes within the UiPath and Blue Prism Application Platforms
• Provides RPA support or technical support services
• Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues
• Reviews system requirements and business processes; coordinate infrastructure installation, and implements software solutions
• Analyzes software support requirements
• Supports infrastructure and platform with users during development, user acceptance testing, and production
• Manage environments, release automated processes to various environments and support post implementation
• Maintain/update documentation of RPA processes and Platform management
• Monitor and manage RPA Platform
• Support releases and testing of automated processing
• Manage Bot users and integrated applications
• Maintain Controller schedule
• Lead support team by providing assistance and guidance to Controllers as well as facilitating the team’s success
Job Description:
This resource will become part of the Production Support team supporting the Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) environment.
The RPA Process Controller’s primary responsibility is to support and administer the day-to-day running of RPA processes in the production environment. The objective of this role is to manage the virtual workforce (robots) in production and to ensure the stability of the Robotic environments. Controllers review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients.
The RPA Controllers monitor and manage Bots and automated processes on the UiPath and Blue Prism Application Platforms. Review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes internally within RPA and to Clients. Assist in developing automation solutions and software to better manage the growing digital workforce. The Controller will maintain the schedule, manage automation release schedules, and facilitate the success of the support team by working to improve processes and tools used by Controllers. Will be part of the RPA Design authority to ensure that the automations added to the Platform meet standards that will ensure efficient support.
