D365 Technical Business Analyst

Job Description

Level 5
Job Description:

Years of experience : Min 8 years

-12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain
– Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps
– Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders
– Facilitating the review and approval of requirements from all stakeholders
– Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
– Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft)/ API’s(REST, ODATA Web API’s) /SSIS packages.
-Experience in data migration data analysis, data mappings, data harmonization using OOB and third party tools, preferable experience in Azure Data Factory.
– Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process
– Experience in data analysis and validation with CRM dynamics configuration rules
– Exposure in Workflows Plugins Form Customization and CRM Administration
– Writing user stories conducting grooming sessions and story walkthroughs
– Giving demo to the Product Owner and other stakeholders for final sign off
– Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows
– Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.
– Work closely with the team to define the backlog and the sequence of implementation of the backlog
– Impacts analysis of change requests on the existing business flows
– Help the POs decide the fitment of those change requests into existing business flows without additional development effort
– Participate in sprint planning, review backlog refinement, and story grooming
– Contribute to the transfer of functional requirements to development and test teams
– Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions
– Perform system integration or user acceptance testing
– Conduct application-level testing to certify the features