Help Desk Specialist

Job Description

Job Description:

The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.

Responsibilities:
– Acts as 1st line/tier of GIS technical support for GDOT
– Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
– Provides excellent customer service, follow-up, and follow-through to address customer concerns or
– Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
– Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
– Develops, updates, or maintains system/technical documentation as needed
– Performs a variety of special projects and assignments and provides on-call support as needed
– Develops GDOT GIS User Group, resources, and assists in training material creation

Work Terms and Conditions:

– Candidate will be working with the GDOT Office of IT Applications. Candidates will work with supporting IT
– internal GDOT standards and accept best practices for developed solutions.
– The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option
– Consultant must have a cell phone which can be used for business calls.
– GDOT does not provide free parking at One Georgia Center. All routine commuting expenses are the responsibility of the candidate.