Project & Program Management

Job Description

Job Summary – 

• Oversee and manage the end-to-end operations for a US based retail bank

• Project Management:

• Lead the planning, execution, and delivery of complex infrastructure projects, including network, server, storage, and security implementations.

• Define project scope, timelines, budget, and resource allocation, ensuring alignment with client requirements.

• Monitor project progress against key performance indicators (KPIs), SLA’s, identify potential risks, and implement mitigation strategies.

• Manage project dependencies and effectively communicate status updates to stakeholders.

• Team Leadership:

• Build and manage a high-performing team of infrastructure engineers, assigning tasks, providing mentorship, and fostering collaboration.

• Develop team capabilities through training and skill development initiatives, ensuring technical proficiency across the team.

• Conduct performance reviews and provide feedback to team members.

• Technical Expertise:

• Good understanding of various infrastructure technologies including cloud platforms (AWS, Azure, GCP), network design, data center operations, server virtualization, and security protocols.

• Stay updated on emerging trends and technologies in the infrastructure landscape to identify potential solutions and improvements.

• Provide guidance and support to the team on complex issues.

• Client Relationship Management:

• Establish and maintain strong relationships with clients, understand their business needs and ensure project deliverables meet their expectations.

• Proactively address client concerns and manage escalations effectively.

• Conduct regular client reviews and present project status updates.

• Cost and Quality Control:

• Monitor project budget and identify cost optimization opportunities.

• Ensure adherence to quality standards and best practices throughout the project lifecycle.

• Implement quality assurance processes to identify and address potential issues early on.

Years of experience needed – 15 to 20+ years

Technical Skills: 

• Preferred bachelor’s degree in computer science, engineering, or a related field.

• 8+ years of experience in IT infrastructure delivery, with a proven track record of managing complex projects.

• Strong understanding of cloud computing, networking, storage, and security technologies. Prior experience of DC operations, migrations and transformation project.

• Excellent project management skills, including planning, scheduling, risk management, and budget control.

• Proven leadership abilities to motivate and guide a team of technical professionals.

• Excellent communication and stakeholder management skills.

• Ability to work independently and as part of a cross-functional team.