Workplace Services SME (MS Office 365 Suite)

Job Description

Job Description:

Who are we looking for?

M365 Messaging SME with min 8+ years of relevant Experience

Technical Skills: 

Relevant Experience -: 

• Candidate must have Experience in design & implementation Knowledge of M365 Migrations from On prem to Online and Tenant to Tenant using both native & 3^rd party tool.

• SME knowledge of Exchange & outlook 2010/2013/2016/2019

• PowerShell scripting for Exchange/ Exchange Online

• Experience of HA clustering solutions and management of uptime

• Resource monitoring experience on a real time basis to maintain High Availability

• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains.

• Migration from Exchange 2010 to 2013/2016/2019.

• Migration & Transformation of Exchange on-premises to M365 Exchange Online.

• Patching Exchange servers, vulnerability fix.

• Familiar with email gateway solutions like Mimecast, Proofpoint, Symantec, CISCO Iron Port etc.

• Experience on Journaling & Archiving solution.

• Understanding of email security principles relating to Exchange environments

• Skype for Business Server/Microsoft Teams, SharePoint, OneDrive, MS Intune

• Experience of an ITIL managed environment

• Active directory/Azure AD, MS Defender, Security & Compliance

• Willingness to learn new skills and technologies.

Skills – Useful:

• Skype for Business server & Team’s knowledge would be preferable

• Exchange 2010/2013/2016/2019 & Exchange Online, SharePoint, OneDrive, MS Intune.

• IOS, Android device support and troubleshooting experience

• Experience of an ITIL managed environment

• GAL replication through a multi domain environment

Overall Experience -: 

Candidate having total experience Min 8 Years to Max 12 years in IT infrastructure services & UCC.

• SME knowledge of Outlook 2010, 2016, 2019 in a Windows 10 environment

• SME knowledge of Exchange 2010/2016/2019

• Experience of HA clustering solutions and management of uptime

• Resource monitoring experience on a real time basis to maintain High Availability

• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains

• Understanding of anti-virus principles relating to Exchange environments

• Experience of an ITIL managed environment

• Active directory support

• Willingness to learn new skills and technologies

• Good Understanding on ITIL and process

Process Skills: 

• Design, prepare Work Breakdown Structure and implement the solution.

• Investigate and resolve incident tickets.

• Handle client escalations and coordination with service providers

• Troubleshooting of various voice related problems and facilitating team members to effectively resolve the issue.

• Change Management, Incident management, Problem Management, configuration management.

• Perform standard day to day activities to maintain good health of the Exchange on-premises, Exchange Online environment.

• Managing and supporting Hybrid Exchange environment, Cloud M365 tenant.

• Identifies unusual technical problems. Responds to client requests in non-standard situations and investigates all the facts.

• To provide support for internal & external customers in resolution of configuration issues & queries

• Liaison with Internal and External agencies in the pursuance of Fault Finding, configuration tasks. Identifies, analyzes, and resolves moderately complex problems with business communication systems.

• Escalate and work with OEM TAC for getting the issues fixed.

Behavioral Skills:

• Excellent in written and verbal communication and good customer/Client relationship management

• Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.

• Ability to drive resolution of problems.

• Able to communicate and present complex issues with assurance and confidence.

• During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.

• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

• Dynamic attitude with willingness to learn will be preferred

Certification: Preferable

• MS-203: Microsoft 365 Messaging or
• MS 202: Microsoft 365 Messaging Administrator Certification Transition
• MS-102: Microsoft 365 Administrator Expert
• MD-102: Microsoft Endpoint Administrator Associate
• MS-700: Teams Administrator Associate
• AZ-104: Azure Administrator Associate
• SC-400: Information Protection & Compliance Administrator Associate