Security Design & Integration – Storage Migration / Data Migration

Job Description

Job Summary:

• 10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition for global Cybersecurity service delivery.

Years of experience needed:

• 10+ years of experience

Technical Skills:

• Previous work experience managing below two or more Cybersecurity delivery engagements
• Anti-virus and anti-spyware
• Audit principles and associated compensating controls
• Cloud Security
• Vulnerability Management
• E-Mail security
• Manage & maintain steady state global delivery operations (Green)
• Manage Operational/delivery issues & escalations
• Ensure continuous communication & coordination with client in the event of issue/ escalation
• Ensure SLA/SLO attainment & process compliance along with high customer satisfaction
• Act as first point of escalation for the day-to-day functioning of delivery operations team
• Handling escalations- identifying the gap, preparing action plans, and driving towards resolution
• Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desire goal
• Define & maintain governance model, best practices & operating procedures
• Driving & ensuring seamless transition of new service/ customer to operations team (if any)
• Drive/Manage Crisis situation
• Actively participate in Service Operations Meetings, Service Quality Review governance
• Facilitates Business Continuity for the account during regional/ location outages.
• Data Protection and Security
• Threat Intelligence & Forensics
• Authentication & Password Management
• Cloud Security
• Identity & Access Management
• Governance, Risk and Compliance
• Audit principles and associated compensating controls
• Basic Knowledge on security models such as ISO/IEC 27001, PCI DSS and Cobit 5, OWASP & NIST, ITIL.
• Experience on Cyber Security tools & technologies.
• Good Understanding of IT security policy, procedure, design, and implementation.
• Acts as a trusted advisor to the clients
• Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result
• Analyzing customer requirements, identify business opportunity, provide guidance and support
• Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Ensure continuous communication & coordination with client
• Ensure positive client satisfaction and client relationship is maintained for service delivery
• Support Delivery Manager to determine, monitor, and review project financials include operational costs, budgets, staffing requirements, resources, and risk etc.
• Work towards improving efficiency, utilization, compliance, and accuracy
• Assist Delivery Manager to achieve target Residual/ Efficiency by planning resources allocation, tracking accurate labor utilization and maintaining low operating costs
• Deliver in transition project & program in line with the recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)
• Conduct due diligence activities to comprehend business activities of the client and document these in the form of a due diligence report along with recommendations and next steps
• Act as the primary point of contact for all transition activities
• Liaise with business lines and functions on training, recruitment, and system requirements for transition deliverables
• Responsible for monitoring & execution of transition deliverables as per agreement transition plan
• Manage day-to-day transition project communication with stakeholders, project delivery team, account team & Client stakeholders.
• Review the outcomes of the transition projects to capture learnings & disseminate across organization

Education qualification:

• Bachelor’s degree preferably in Computer Science or Information Systems and /or equivalent formal training or work experience.

Certifications Needed:

• Certificates in relevant fields are added advantage.