Fraud Analyst
Job Description
Job Description:
What You’ll Do:
– Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.
– Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
– Ensuring timeliness with required EWS/Zelle reporting standards and requirements
– Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
– Proactively identify recovery efforts from reported fraud transactions to recuperate losses
– Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
– Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
– Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
– Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
– Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management’s expectations.
– Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.
– Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
– Ensuring timeliness with required EWS/Zelle reporting standards and requirements
– Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
– Proactively identify recovery efforts from reported fraud transactions to recuperate losses
– Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
– Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
– Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
– Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
– Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management’s expectations.
These skills will help you succeed in this role:
– Experience in a financial crime role 4 + years’ Superior analytical, critical thinking and decision-making skills utilizing data extraction
– Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
– Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
– The ability to research and respond to various methods of Debit card related fraud
– Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
– Ensure proper case documentation and reporting
– Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
– Excellent written and verbal communication skills
– Detail oriented with the ability and desire to work in a team environment
– Experience in a financial crime role 4 + years’ Superior analytical, critical thinking and decision-making skills utilizing data extraction
– Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations.
– Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details
– The ability to research and respond to various methods of Debit card related fraud
– Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk.
– Ensure proper case documentation and reporting
– Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations
– Excellent written and verbal communication skills
– Detail oriented with the ability and desire to work in a team environment
Even Better If You Have:
– Previous financial crime working experience
– Understanding of financial services industry products and processes
– Understanding of fraud and security issues within the banking and finance industry
– Previous experience working within a client service/hospitality based role
– The candidate must also be proficient working with Excel, Access, Business and PowerPoint
– Previous financial crime working experience
– Understanding of financial services industry products and processes
– Understanding of fraud and security issues within the banking and finance industry
– Previous experience working within a client service/hospitality based role
– The candidate must also be proficient working with Excel, Access, Business and PowerPoint
