Senior Network Monitoring Specialist

This role is part of the Network Operations Center (NOC) team and will be responsible for the Network Monitoring function that supports Care Delivery Organizations (CDOs). This role may include travel of up to 25% of the time if needed for business purposes needs.

Responsibilities:

• Serve as the point person to support the Network Monitoring needs of various CDOs.
• Take action to address issues related to CDO Network requirements.
• Assist in setting up and monitoring alerts, including the use of CDO Dashboards.
• Configure network hardware appliances at targeted remote sites as necessary.
• Act as a liaison between local CDO teams and the Monitoring function.
• Become an expert in using various network monitoring tools such as NetScout Pulse, NNMi, Splunk, and others.
• If required by the business, travel to local sites to support business functions and resolve network performance-related issues.
• Possess the ability to participate in a 24/7 on-call rotation for 365 days per year as defined for Technology Operation’s needs.

Skills:

Must have:

• 7+ years’ experience in using Network Monitoring tools such as Network Node Manager, Splunk, Deep packet inspection capabilities (using NgOne and NetScout Pulse)
• 3+ years’ experience in providing white glove service based on End user experience telemetry insights
• 5+ years technology experience in Technology Operations (Network, Databases, Applications etc.)
• 3+ years’ experience in Linux (RHEL)
• 3+ years’ experience in various Database systems
• Cassandra, MongoDB, MySQL or Postgres
• 5+ years’ experience in using Event Management (e.g. Interlink) and Incident Management (Service Now)

Nice to have:

2+ years’ experience in consuming Data Visualizations dashboard (e.g. Power BI or Grafana) for Alert Management