L2 Production Support
Job Description
– Production Management, Root Cause analysis and resolution in line with SRE principles, SDLC and Change Management rules.
– 3rd party software maintenance, entitlements management, integration testing, and deployment-Resilience and DR testing: Developing and enforcing infrastructure best practices for 3rd party and internally developed applications-Plant Hygiene and management for different BUs
Skills Required:
– We are looking for a strong Production Management candidate.
– You will have experience of managing, deploying to and debugging large scale production environments.
– You will work with firewall teams and submit tickets for rule changes and troubleshooting requests.
– You will be able to write secure, testable, robust code.
– You will be responsible for on-call responsibilities shared with a global team.
– You will be joining a global team of highly accomplished engineers, developers, and operations specialists.
– You will contribute and maintain documentation for systems, processes, and procedures.
– You will have experience with Change Management and Problem management practices.
– You will have experience with Perl or Python development for automation.
– You will be expected to act like an owner.
– 3+ years of Enterprise Level Experience in Large Distributed Environment.
– In Depth Experience with Linux System Administration preferably Red Hat.
– Detailed knowledge of TCP/IP, Experience with networking and security concepts, implementation, and troubleshooting.
– Experience with monitoring tools and solutions.
– Strong analytical and troubleshooting skills in a highly visible faced paced enterprise environment.
– Ability to work with a global team.
– An understanding of Problem and Change Management Practices.
– An understanding of SLA, Metrics, and Alerts.
– Strong communication skills.
– Ability to write technical documentation and teach team members.
– Coding experience with Perl/Python and shell scripting.
– Experience automating workflow.
