Production Support Specialist
Job Description
Level 3
Job Description:
Job Description:
* Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management.
* Build extensive business and application knowledge required for supporting client-facing applications.
* Diagnose and resolve application issues to ensure optimal performance and usability.
* Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
* Provide root cause analysis with recommendations for improvements.
* Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
* Interface with clients and other technology teams to provide governance and control around the production environment.
* Manage / Drive outage calls and significant incidents; coordinate communications within an environment.
* Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.
* Build extensive business and application knowledge required for supporting client-facing applications.
* Diagnose and resolve application issues to ensure optimal performance and usability.
* Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
* Provide root cause analysis with recommendations for improvements.
* Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
* Interface with clients and other technology teams to provide governance and control around the production environment.
* Manage / Drive outage calls and significant incidents; coordinate communications within an environment.
* Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.
